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Cancellation policy

This policy applies to transfers, drivers by the day and tours booked on sophia.travel.

Free cancellation

You can cancel at no cost up to 48 hours before the service time. On peak dates the deadline is 7 days before. We refund 100% to the same card.

Peak dates: Holy Week (Palm Sunday to Easter Sunday), December 20 to January 5, August 1 to 6, and September 15 and 16.

After the deadline

If you cancel after the deadline or do not show up, the full service is charged and there is no refund.

Changes

Within the free cancellation period you can change the date or time at no cost, subject to availability. Message us on WhatsApp with your booking code.

If we cancel

If a service cannot run because of weather, a site closure or safety reasons, we offer another date, another tour or a full refund, as you prefer.