Help
Short answers to what people ask most. If it is not here, message us.
Bookings and payment
How do I pay?
Online, with Visa or Mastercard, on n1co's secure page. Everything is paid when you book; nothing is charged on arrival. The only thing paid on the spot is fuel for a driver by the day.
Is the price final?
Yes. It includes tax and everything listed on the service page. Tips are optional.
Do I need an account?
No. Your name, email and WhatsApp are enough. That is where your voucher goes.
When do I get confirmation?
As soon as the payment is approved. The voucher arrives by email and WhatsApp with a booking code.
Cancellations and changes
Can I cancel?
Yes, free of charge up to 48 hours before the service. On peak dates, up to 7 days before. After that the full price is charged, with no refund.
Which dates are peak dates?
Holy Week, December 20 to January 5, August 1 to 6, and September 15 and 16.
How do I cancel or change the date?
Message us on WhatsApp with your booking code. Changes depend on availability.
How is my refund paid?
To the same card you paid with. How long it takes to show on your statement depends on your bank.
Airport transfers
Where does the driver wait?
At the international arrivals exit, holding a sign with your name.
What if my flight is delayed?
We track your flight with the number you gave us. We wait 60 minutes at no cost from the moment you land.
How much luggage fits?
Each vehicle carries its travelers with normal luggage. If you bring surfboards or a lot of luggage, choose a bigger vehicle or message us.
Do you have child seats?
Add it to the notes when booking and we will confirm on WhatsApp.
Tours
What is the difference between private and shared?
Both include an English or Spanish-speaking guide. Private is just for your group, any day, and the price per person goes down the more you are. Shared departures run on a fixed day with other travelers, from 2 people.
Is the guide extra?
No. Every tour includes a guide; you choose the language when booking. The guide is extra only if you add one to a driver by the day.
How does fuel work with a driver by the day?
The vehicle picks you up with a full tank and is returned full: at the end of the day you fill up together at a gas station and you pay there only for what was used. That is why there is no mileage limit.
What should I bring?
Comfortable shoes, sunscreen, a cap and some cash for shopping and tips. Each tour says if you need anything else.
Safety
How do I know it is my driver?
24 hours before, we send you their name, photo and plate. When you meet, scan the QR on their badge: it must open a sophia.travel page that says “Vetted driver”.
Who drives?
Drivers from partner tourist transport companies with VMT permits and passenger insurance, vetted by Sophia Tours.
What if something goes wrong during the service?
Call our emergency line, any day: (503) 7133-4085.